Tuesday Mar 14, 2023

59. The Healthcare Solution | Jerry Durham

Key Takeaways

• Everyone involved in wellness can have greater success by putting the patient/client first

• Flip the script and ask the right questions to take back control over your healthcare

• Stop deciding your healthcare solutions based solely on who takes your insurance

“You owe yourself the same questions, the same process, whether you're calling the chiro office, a massage therapist, or a personal trainer. Any of these things can be a solution for you if you take the reins back from them,” explains Jerry Durham, physical therapist and owner of The Client Experience Company. Today, Jerry joins host Andrew to talk about the healthcare solution and the importance of putting the focus back on finding out the patient’s actual needs.

Everyone has different needs and there can be multiple potential solutions for similar health concerns. Unfortunately, the healthcare industry has the wrong focus most of the time, and when a patient calls the focus is entirely on scheduling, asking for insurance information, or selling something. In order to actually get to a true solution, you have to ask the right questions. Otherwise, you will end up wasting your time, money, and energy going to providers who cannot actually help. Asking the right questions to qualify a potential patient is also important on the provider’s side otherwise you will end up scheduling someone who is a bad fit when that time could have been better spent on someone else.

Many healthcare workers are suffering from burnout, but this should not be an excuse for them to be unhelpful. If you call someone looking for a healthcare solution, you owe it to yourself to advocate for your health by asking the right questions. Ideally, the people answering the phone would ask the right questions of you, but if that does not happen then it is up to you to take back control.

Quotes

• “We can have greater success in healthcare, in physiotherapy, in wellness, by focusing on the people we serve.” (3:40-3:48 | Jerry)

• “Where this journey should really start for you is what you're looking at online, what you're reading, what questions you're asking, and what questions are asked of you from this so-called solution.” (11:34-11:48 | Jerry)

• “You owe yourself the same questions, the same process, whether you're calling the chiro office, a massage therapist, or a personal trainer. Any of these things can be a solution for you if you take the reins back from them.” (31:13-31:29 | Jerry)

• “Quit basing your health and wellness on if they take your insurance.” (47:06-47:09 | Jerry) Social Media

Links

Connect with Jerry Durham:

Website | https://www.clientexperiencecompany.com/

Instagram | https://www.instagram.com/jerrydurhampt/?hl=en

Facebook | https://www.facebook.com/JerryDurhamPT/

Twitter | https://twitter.com/Jerry_DurhamPT?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor

LinkedIn | https://www.linkedin.com/in/jerry-durham-5383711/

Connect with Physio Room:

Website | https://physioroomco.com/

Instagram | https://www.instagram.com/physioroomco/

Facebook | https://www.facebook.com/physioroomco